What went wrong? I’ll tell you what went wrong: Microsoft execs – starting with Steve Ballmer – don’t care enough about their customers. Which is too bad for the thousands of smart, hard working ’softies who do.
I went through the Vista Capable lawsuit Exhibit A emails. Lots of warnings that Vista was a train wreck, that its requirements exceeded the market, that the continual changes and slips were killing OEMs and that many peripheral vendors had simply given up trying to stay in sync.
Where was Steve?
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